1. Introduction
“R.A. Clarke Chimney Sweep” (referred to as “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard it, and your rights in relation to this information.
2. Information We Collect
We may collect the following types of personal information from you:
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Contact Information: Such as your name, email address, postal address, and phone number.
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Service Information: Information related to your chimney sweep services and appointments.
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Payment Information: If applicable, payment details necessary for processing transactions.
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Communication: Any correspondence or communications between you and us, which may be recorded and stored.
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Website Usage Data: Information related to your use of our website, such as IP address, browser type, pages viewed, and other technical details.
3. How We Use Your Information
We use your personal information for the following purposes:
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To provide and manage chimney sweep services as requested.
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To communicate with you about your appointments and updates.
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To process payments and invoices.
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To improve our services and website.
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To fulfill legal and regulatory requirements.
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To protect our rights and interests.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
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Service providers: To facilitate our services, we may share your information with third-party service providers (e.g., payment processors).
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Legal obligations: When required to comply with legal or regulatory requirements.
5. Your Rights
You have the following rights in relation to your personal information:
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Access: You can request access to the personal information we hold about you.
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Correction: You may request corrections to inaccurate or incomplete information.
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Deletion: You can request the deletion of your personal information, subject to legal obligations.
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Data Portability: You have the right to receive your information in a structured, commonly used, and machine-readable format.
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Objection: You can object to the processing of your data for certain purposes.
6. Security
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it.
7. Cookies and Tracking
Our website may use cookies or similar technologies to collect information about your use of the site. You can manage your cookie preferences through your browser settings.
8. Changes to Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for legal reasons. The updated policy will be posted on our website with the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us on:
07789 718 188
10. Consent
By using our website and services, you consent to the practices described in this Privacy Policy.
